CUSTOMER SERVICE FAQ's

Need assistance? We got you. If have any further questions that are not listed, feel free to contact our team at info@i-dentityla.com. 

HOW LONG DOES SHIPPING/DELIVERY TAKE? 

All orders typically take 1-2 business days to process and ship from the date that they are placed. Domestic and Worldwide orders ship with DHL Express and USPS; First Class Mail, First Class Package, Priority Mail, ( International orders may also ship with USPS First Class Package International). Exact delivery timing varies on your entered destination. You can always track your order via the sent DHL or USPS tracking number, sent in the order shipment confirmation email. 

WHAT CURRENCY IS YOUR SITE IN?

Our site is in United States dollars. I-D offers multiple currencies, so you can set which currency you prefer to shop in. We offer: CAD, EUR, AUD, and RUB. 

WHERE DOES YOUR STORE SHIP FROM? 

We ship from Los Angeles, California. 

HOW DO I RETURN/EXCHANGE MY ORDER? 

We accept returns within 15 days of the original item delivery date. All sale items are FINAL SALE. All returns have to be approved by our customer service team. All items must be unworn, and in their original packaging in order to be approved. For more info on how to arrange a return, read more about our Return Policy HERE. 

HOW DO I CANCEL OR UPDATE MY ORDER?

Orders can be cancelled and updated only within 24 from when the order was placed. If you are looking to cancel your order contact our customer service representatives at: info@i-dentityla.com for further assistance. 

WHAT DO I DO IF MY ORDER GOT LOST OR STOLEN?

We offer safe and reliable shipping with door to door tracking, via DHL, DHL EXPRESS, and USPS. If your order unfortunately by chance get's lost or stolen, please contact our customer service representatives at: info@i-dentityla.com. 

IS THE JEWELRY WATER-PROOF/HOW DO I TAKE CARE OF MY JEWELRY?

All of our pieces are waterproof, since they have a 925 Sterling Silver base, and are either Rhodium or Gold plated. 925 Sterling Silver will tarnish only if it is exposed to brass or other low grade metals. It is best your I-D piece is sealed in it's original packaging, or in a simple plastic bag. This will help prevent any oxidization or tarnishing. If you experience any complications with your I-D piece let our representatives know at: info@i-dentityla.com. 

HOW DO I TAKE CARE OF MY I-D PIECE? 

To keep your I-D piece looking brand new, simply use a damp cloth with gentle soap to maintain it's shine. Avoid any hot water or harsh chemicals on your jewelry piece.