CUSTOMER CARE
FAST, & EASY RETURNS
POLICIES
INFLUENCER PROGRAM

CUSTOMER CARE

FAST, & EASY RETURNS

Because you have enough to worry about right now, we're here to make things easy.

All items are eligible for a full return/exchange within 30 days of the original item delivery date.

If you have any questions regarding the item(s) you're returning, feel free to reach out to our customer service team we're always happy to help.

For USA orders a pre-paid return label is included in your order.

Your return tracking number will be sent via email, once we approve and start processing your return. From there, you can view the item(s) destination.
Return timing to our warehouse varies on your shipping destination.

You can also track your return from the shipping carrier's site from which your item was sent. We ship through DHL and USPS.

POLICIES

If you are looking to get an exchange instead of a return:

Item(s) must also be unworn, unused, and in their original packaging and condition.

Before sending out your item(s) for an exchange, let our customer service team know that you are exchanging. Once we set up your exchange, and receive your item(s), we will send you your new item.

You can let our team know you want arrange an exchange here:

CONTACT CUSTOMER SERVICE

INFLUENCER PROGRAM

Influencers will receive free merchandise from i-DENTITY LA for social media content purposes, and must post the sent item(s), in order to work with us.

In order to be one of our brand influencers, you must be 18 years of age or older, have atleast a micro influencer following on TikTok and Instagram, and create content that matches our social media aesthetic.