LET'S CHAT - our customer service team is available during our hours of operation: Monday-Sunday 9am - 9pm PST.
(Our customer service live chat is located at the right corner of our site).
We're always here to help. You can receive automated replies via our chat, track your order, and talk to a customer support representative.
LET'S E-MAIL - You can e-mail our customer service team at firstname.lastname@example.org. If you are contacting us about an order, please provide your order number for faster service.
Please allow up to 24 hours for our team to get back to you. You can also reference our FAQ page before.
CONTACT OUR TEAM PAGE - if our live chat is unavailable, or if you prefer e-mailing you through a quick form can send us an e-mail through our Contact Our Team Page(HERE)
Please allow up to 24 hours for an e-mail reply back.
If you have any questions about setting up a return/exchange, shipping policies, or would like to ask a question, please feel free to contact our customer service on our CUSTOMER SERVICE PAGE
Or you can reach our team at email@example.com.
FAST, & EASY RETURNS
Because you have enough to worry about right now, we're here to make things easy.
All items are eligible for a full return/exchange within 30 days of the original item delivery date.
If you have any questions regarding the item(s) you're returning, feel free to reach out to our customer service team we're always happy to help.
For USA orders a pre-paid return label is included in your order.
In order to be eligible for a return/exchange: items must be unworn, undamaged, and in their original packaging & condition in order to be eligible for a return.
All returns have to be approved by our customer service warehouse team, in order for a refund.
Expedited and Worldwide shipping costs are non-refundable
Your return tracking number will be sent via email, once we approve and start processing your return. From there, you can view the item(s) destination. Return timing to our warehouse varies on your shipping destination.
You can also track your return from the shipping carrier's site from which your item was sent. We ship through DHL and USPS.
DOMESTIC Returns take 1-2 business days upon reaching warehouse. Once your return is processed and issued, you will receive a refund confirmation email.
Refunds can take up 2-3 business days, refund timing may also vary depending on your personal bank.
If you receive an item that is damaged, please contact customer service at firstname.lastname@example.org, or you can fill out our contact us form here:
i-DENTITY LA is currently looking for influencers to represent our brand.
If you are interested or think you might be a good fit, you can fill out our Influencer Program form here: INFLUENCER PROGRAM
Before filling out our Influencer Form, please view our qualifications below to see if you can be a good fit for our brand.
Influencers will receive free merchandise from i-DENTITY LA for social media content purposes, and must post the sent item(s), in order to work with us.
In order to be one of our brand influencers, you must be 18 years of age or older, have atleast a micro influencer following on TikTok and Instagram, and create content that matches our social media aesthetic.
If you've read our qaulifactions, and think you would be a good fit you can fill out our Influencer Program Form. Please fully fill out the form, so our team can reply. Allow up to 24 hours for an e-mail reply back.